Employee training

Employee training is of the highest impor­tance at prime office. Three ETH engineers who are familiar with the challen­ges seen in modern IT appli­cations are on hand to help in carrying out projects or in the oper­ation and mainten­ance of systems.

When it comes to customer support, we have experien­ced people at our disposal who think proac­tively with the customer and solve problems in a targeted manner.

Efficient solutions

Simple IT solutions are more efficient, more stable and cost less, which is why prime office focuses on these qualities in particular. Existing IT systems can be expanded smoothly, while working systems can be left to operate as normal.

Urs Emmenegger

dipl. Informatik Ing. ETH

Cloud services, infrastructure management, application engineer,  system integration and IT management

Dr. René Hüsler

dipl. Informatik Ing. ETH

IT architect, IT security and consultation

Patrik Brunner

dipl. Ing. ETH

IT system engineer, security and communication expert, cloud services

Problem-solving expertise

prime office can cover the technical requirements seen at SMEs:

IT support

  • IT help desk (phone, remote, on site)
  • Second level support for on-site employees
  • Troubleshooting (engineering)
  • Desktop operating systems: Windows, MacOS
  • Smartphones: iPhone, Android, Blackberry
  • Applications: Microsoft Office, CRM, ERP and special applications

Cloud services / IT infrastructure

  • Setting up and operating the cloud server
  • Operating virtual cloud workstations
  • Secure connections to sites and mobile users
  • Maintaining and operating the local IT infrastructure (server, network, Internet, printer)
  • Maintaining user workstations and carrying out security updates (PCs, Macs)

Telephony

  • Asterisk VoIP phone system (all versions)
  • VoIP providers for Switzerland / Europe / worldwide
  • VoIP phones (Snom, Polycom, Gigaset, Cisco etc.)
  • Making cost analyses and highlighting possible savings
  • iPhone, Android, Blackberry smartphones
  • Cellular providers / Internet providers / ISPs in Switzerland

Costs

  • Simplification or consolidation of the infrastructure
  • Evaluation of solutions with indication of investment and operating costs
  • Analysis of IT operating costs / highlighting possible savings
  • Outsourcing / cloud services

Projects

  • Support for migration projects
  • Evaluation of IT solutions (new or replacement)
  • IT strategy development
  • Support in investment decisions
  • Security check / data protection

Technical skills

Desktop

  • Operating systems: Windows, MacOS, iOS, Android, Linux
  • Standard applications: Microsoft Office (Outlook, Excel, Word, PowerPoint, Publisher), LibreOffice (Writer, Calc, Impress, Draw, Math)
  • Office applications (first level support): Diverse CRM systems, ERPs and special applications
  • Development: Visual Basic, Excel macros, Visual Studio

Server

  • Microsoft Exchange Server (cluster)
  • Windows Server OS family
  • Linux/Unix distributions (CentOS, Fedora, Ubuntu, Debian, OpenBSD etc.)
  • Server hardware: HP BladeSystem, HP Proliant
  • Diverse application servers: Axigen e-mail, ScreenConnect desktop sharing, Apache web server etc.

Virtualization / cloud

  • Virtualizations: VMware ESXi, KVM/Quem, Xen
  • Storage networks: SAN, FiberOptic, redundancies
  • Data center switches: HP/Cisco switches, redundant design
  • VPN: IPsec, OpenVPN, HW appliance Px10, certificate authority, smart cards

VoIP / telephony

  • Asterisk phone system on HW appliance Px10
  • Cloud phone system (redundant)
  • VoIP provider: Swisscom Business Connect, Sipcall etc.
  • Phones: VoIP phones from Snom, Cisco, Polycom, Gigaset etc.

Internet / communication / security

  • Internet service providers (ISP): Swisscom, Cablecom, Quickline, green.ch and local companies
  • VoIP gateways: Skype, video conferencing, fax, conferencing systems
  • Firewall: PO security gateway on HW appliance Px10
  • Cellular carriers: All Swiss carriers

SME technology

prime office takes sophisti­cated and proven solutions and brings them to SMEs. This enables the use of secure, functional IT solutions at attractive terms.

In addition to products from Microsoft and other established provi­ders, we rely on open-source stan­dards and systems.

» Contact form

Cloud experts

prime office has operated its in-house office-cloud since 2009, with this experience put to good use when inte­grating local infra­structures into cloud services.

SME technology

prime office takes sophisti­cated and proven solutions and brings them to SMEs. This enables the use of secure, functional IT solutions at attractive terms.

In addition to products from Microsoft and other established provi­ders, we rely on open-source stan­dards and systems.

» Contact form

Cloud experts

prime office has operated its in-house office-cloud since 2009, with this experience put to good use when inte­grating local infra­structures into cloud services.