On behalf of a SME in the service sector, Prime Office created the complete documentation for its IT environment including all related processes and responsibilities. In addition, a security check was carried out, and after weak points were identified, appropriate measures were defined and implemented.
Example of a completed project:
SME in the service sector
Employees
35
IT employees
1 full-time support technician, multiple power users
IT systems
network, Internet access with a firewall, 5 e-mail servers, files and various business applications, website
Problems
lack of an overview of IT capabilities, unreliable e-mail system (too much spam and system disruptions)
Priorities
improve e-mail reliability, update the applications and guarantee security
Time frame
analysis and proposals (draft) after one week implementation of the priorities: within 4 weeks
Work carried out
Document the infrastructure – overview chart, responsibilities and systems; including setting up processes for regularly updating the documentation
Upgrade e-mail system, improve the configuration and add spam gateways
Security check: identify weak points and initiate immediate measures; work out recommendations and priorities with the client and then implement them
Take advantage of our experience
Small companies generally employ internal IT support personnel or contract out such services externally. With this approach, strategic IT decisions, efficient cost controls and the targeted development of the IT infrastructure often do not receive the attention they deserve. In such cases, it’s worthwhile to take advantage of an experienced IT manager, one who acts in the client’s best interests, improves the IT services and makes provisions for the future.
